Terms & Conditions

Last updated: 7 August 2026

These terms govern your use of the re:solved website, the applications we publish, and the AI agents we operate. By using any of them, you accept these terms. If you do not accept them, do not use them.

1. Who we are

RE SOLVED DIGITAL SRL ("re:solved", "we", "us")

Registered office: Str. Suceava nr. 7, cam. 1, 300015 Timișoara, Timiș County, Romania
Trade Register number: J2024000794350
Unique Registration Code (CUI): 49655070
Contact: contact@re-solved.digital

2. What these terms cover — and what they don't

These terms apply to:

re-solved.digital and any subdomain we operate
applications we publish on the Apple App Store, Google Play, Meta platforms or elsewhere
AI agents we operate, where you interact with one as a user or as an end contact of one of our clients

These terms do not set out the commercial terms of our paid services. Fees, scope, deliverables, service levels, notice periods, warranties, data processing arrangements and termination are governed by the signed services agreement between re:solved and the client. Where these terms and a signed agreement conflict, the signed agreement prevails for that client relationship. Nothing on this website constitutes a binding offer.

3. Eligibility and who this is for

Our services are provided business-to-business. By using our website or applications on behalf of an organisation, you confirm you are authorised to do so. You must be at least 16 years old to use our website or applications.

Individuals may interact with an agent we operate as a customer of one of our clients. Where you do so as a consumer, mandatory Romanian and EU consumer protection law applies and nothing in these terms limits your rights under it.

4. Applications we publish

We publish some applications under our own developer accounts on third-party platforms, including applications built for and operated on behalf of our clients.

When you download or use one of them:

The platform operator's own terms apply in addition to these (Apple Media Services Terms, Google Play Terms of Service, Meta Platform Terms, as applicable).
The platform operator is not a party to these terms, has no obligation to provide support or maintenance, and is not responsible for the application. Any claim relating to the application is directed to us, not to them.
Where an application is operated on behalf of a client, that client is responsible for the content, the underlying business process, and the personal data handled through it. See our Privacy Policy.
You must comply with all applicable export control and sanctions rules, and confirm you are not located in an embargoed territory or on a restricted-party list.

5. Interacting with an AI agent

Our agents are software. They generate responses automatically, and their output can be wrong, incomplete or out of date.

You are told you are talking to an AI system, and every deployment provides a route to a human at the business you are dealing with.
Do not rely on an agent's output as professional advice — medical, legal, financial or otherwise. Where an agent operates in a regulated field, its output is a convenience, not a substitute for a qualified professional.
Prices, availability and appointments communicated by an agent are subject to confirmation by the business operating it.
Do not send sensitive information you do not need to share. Where you do, the business operating the agent is responsible for how that information is handled.

6. Acceptable use

You may not:

Use our website, applications or agents for any unlawful purpose, or in breach of any applicable regulation
Attempt to gain unauthorised access to our systems, accounts or infrastructure
Probe, scan or test the vulnerability of our systems without our prior written permission
Interfere with or disrupt the operation of our services, including by automated flooding, denial-of-service or excessive automated requests
Attempt to extract, reverse-engineer or reconstruct the configuration, prompts or underlying logic of an agent
Use our services to generate or distribute unlawful, defamatory, harassing or deceptive content, or to impersonate any person
Scrape or systematically harvest content from our website for the purpose of training a machine learning model, without our written permission
Introduce malware or any other harmful code

We may suspend or terminate access where we reasonably believe these rules have been breached.

7. Intellectual property

All content on our website — text, layout, graphics, the re:solved name, the re:so/>ed wordmark and the /> device — is owned by us or licensed to us, and protected by applicable intellectual property law.

You may view, download and print pages for your own internal business use. You may not republish, redistribute, sell or commercially exploit our content without our written permission.

Ownership of software, configurations and deliverables produced under a client engagement is determined by the signed services agreement, not by these terms.

8. Availability

We aim to keep the website and our services available, but we do not promise uninterrupted access. We may modify, suspend or discontinue any part of the website or a freely provided application at any time, without notice and without liability. Service levels for paid services are set out in the signed agreement.

9. Third-party links and platforms

Our website and applications may link to or depend on third-party services — including messaging platforms, app stores, hosting providers and AI model providers. We do not control them and are not responsible for their content, availability, terms or practices. Where a third-party platform changes or withdraws functionality we depend on, we will work with affected clients on an alternative, but we cannot be held liable for the change itself.

10. Disclaimers and limitation of liability

The website and any freely provided content, tools or calculators are provided "as is". We make no warranty that the information on the website is complete, current or fit for any particular purpose. Cost estimates, ROI figures and calculators are illustrative and are not a guarantee of any outcome.

To the fullest extent permitted by law:

We are not liable for indirect, incidental or consequential loss, loss of profit, loss of revenue, loss of business opportunity, or loss of or corruption of data arising from your use of the website or a freely provided application.
Our total aggregate liability arising from your use of the website and any freely provided service is limited to EUR 100.
Liability arising under a paid engagement is governed by the limitation of liability clause in the signed services agreement.

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot be excluded under Romanian law — including mandatory consumer rights.

11. Indemnity

If you use our services in breach of Section 6 and that breach causes a third-party claim against us, you agree to indemnify us for the reasonable costs, damages and legal expenses arising from it. This does not apply to consumers.

12. Changes to these terms

We may update these terms. The "last updated" date reflects the current version, and continued use after a change means you accept it. Where a change materially affects clients under an active agreement, we will notify them directly.

13. Governing law and disputes

These terms are governed by Romanian law. Disputes are subject to the exclusive jurisdiction of the competent courts of Timișoara, Romania.

If you are a consumer, this does not deprive you of the protection of mandatory provisions of the law of your country of residence, and you may bring proceedings in the courts of that country. Consumers in the EU may also use the European Commission's online dispute resolution platform at ec.europa.eu/consumers/odr.

We would prefer to resolve any problem directly. Write to us first — most things are fixable in an email.

14. Contact

RE SOLVED DIGITAL SRL Str. Suceava nr. 7, cam. 1, 300015 Timișoara, Romania contact@re-solved.digital